At Ezra Notebooks, we value your satisfaction and aim to provide high-quality products and reliable service. This Return and Refund Policy outlines the terms under which returns, exchanges, and refunds may be requested.

1. Eligibility for Returns
You may request a return if:

  • The product you received is damaged, defective, or incorrect.
  • You contact us within 7 days of receiving the item.
  • The item is unused, in its original condition, and in its original packaging.

Please note: We do not accept returns for change of mind.

2. How to Request a Return
To initiate a return, contact us at [email protected] with the following details:

  • Your full name and contact information
  • Order number
  • Reason for return
  • Photo evidence (if applicable) of the damaged or incorrect item

We will review your request and provide further instructions within 2–3 business days.

3. Return Shipping
If your return is approved, we will coordinate with our courier service for return pickup, or you may be asked to send it back using a specified method. Return shipping costs may be covered by Ezra Notebooks if the issue is due to our error (e.g., defective or incorrect product).

4. Refund Process
As Ezra Notebooks only accepts cash on delivery, refunds will be processed in one of the following ways:

  • If you have not yet paid: We will cancel the delivery at no cost to you.
  • If you have already paid: We will arrange for a cash refund or replacement item to be delivered during pickup or a future delivery, depending on your location and circumstances.

Refunds are typically processed within 7–10 business days after we receive the returned item and confirm its condition.

5. Exchanges
If the product is eligible, we may offer an exchange instead of a refund. Exchanges are subject to product availability.

6. Non-Returnable Items
The following items are non-returnable:

  • Items damaged due to misuse or negligence
  • Customized or personalized products
  • Final sale or clearance items

7. International Returns
For international orders, return processes may vary by country. Please contact us for country-specific instructions.

8. Contact Us
If you have any questions about our Return and Refund Policy or need help with a return, reach out to us at:
[email protected]